Last updated: 18 June 2026
PIX-RSA respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, subscribe to our updates, place an order, or interact with PIX-RSA online.
1. Who we are
PIX-RSA is a South African photography and fine-art print website offering photography, canvas prints, giclée prints, art prints, gift cards and related products.
Website: https://www.pix-rsa.co.za/
Email: privacy@pix-rsa.co.za
Business address: 38 Van Riebeeck Str, Ceres, 6835
For purposes of POPIA, PIX-RSA is the responsible party for the personal information we collect and process.
2. Personal information we collect
We may collect the following personal information when you use this website:
Your name and surname.
Your email address.
Your phone number, where provided.
Your billing and delivery address.
Order details, including products purchased, sizes, print options and order value.
Payment status and transaction references.
Messages or enquiries sent through our contact forms.
Newsletter subscription details, where you choose to subscribe.
Technical information such as your IP address, browser type, device information, pages visited and website usage data.
We do not intentionally collect unnecessary personal information and we only collect information that is reasonably required for the purpose for which it is provided.
3. How we collect your information
We collect personal information when you:
Place an order through the website.
Create or complete checkout details.
Contact us through a form or email.
Subscribe to our newsletter or updates.
Request information about a print, custom size, gift card or order.
Browse the website, where cookies or analytics tools may collect technical information.
4. Why we use your personal information
We use your personal information to:
Process and fulfil orders.
Arrange delivery of purchased products.
Respond to enquiries and customer support requests.
Send order confirmations, updates and related communication.
Manage returns, refunds, replacements or damaged-delivery queries.
Keep records for accounting, tax and legal purposes.
Improve our website, products and customer experience.
Send marketing emails or updates where you have opted in.
Protect the website against fraud, misuse or unauthorised access.
5. Legal basis for processing
We process personal information where:
It is necessary to fulfil an order or agreement with you.
You have given consent, such as subscribing to a newsletter.
We are legally required to keep certain records.
It is necessary for legitimate business purposes, such as customer service, website security, order administration and service improvement.
6. Payment information
Online payments may be processed through third-party payment service providers. PIX-RSA does not store your full card details on this website.
Payment providers may process payment-related information in accordance with their own security and privacy policies.
7. Sharing of personal information
We do not sell your personal information.
We may share limited personal information with trusted service providers where necessary, including:
Payment processors.
Courier and delivery service providers.
Printing, framing or fulfilment partners, where required to complete an order.
Website hosting and technical support providers.
Email marketing or newsletter service providers.
Accounting, tax, legal or compliance service providers.
These parties are only given the information reasonably required to perform their services.
8. Newsletter and marketing communication
If you subscribe to our newsletter or updates, we may send you photography news, product updates, offers, new print releases or related content.
You may unsubscribe at any time by using the unsubscribe link in the email or by contacting us at privacy@pix-rsa.co.za.
We will not send you direct marketing communication where you have opted out.
9. Cookies and website analytics
This website may use cookies and similar technologies to improve functionality, understand visitor behaviour, remember preferences and support website security.
You can disable cookies in your browser settings, but some parts of the website may not work correctly if cookies are disabled.
10. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless we are legally required to keep it for a longer period.
Order, payment and invoice information may be retained for accounting, tax and legal record-keeping purposes.
Newsletter information is kept until you unsubscribe or request removal.
11. Security of personal information
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Although we take reasonable precautions, no website, email system or online transmission can be guaranteed to be completely secure.
12. Your rights
You have the right to:
Ask what personal information we hold about you.
Request correction of inaccurate or outdated information.
Request deletion of personal information, where legally permitted.
Object to certain processing of your personal information.
Withdraw consent where processing is based on consent.
Unsubscribe from marketing communication.
To exercise these rights, contact us at privacy@pix-rsa.co.za.
13. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites.
14. Children’s privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
15. Complaints
If you believe your personal information has been processed unlawfully, please contact us first so that we can try to resolve the matter.
You may also contact the Information Regulator South Africa:
Email: complaints.IR@inforegulator.org.za
Website: https://inforegulator.org.za/
16. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.